FREQUENTLY ASKED QUESTIONS

What is your return and exchange policy?

All returns/exchanges must be authorized and returned to Glam By Lexx Hair Extensions within 30 days of order’s shipping day. Please email  our office and notify us that you would like to return/exchange an order.

A copy of the packing slip/invoice should be included in the return order.

All returned items must be in new condition and in original packaging. We can’t issue credit for returned items that were altered or not in saleable condition.

All returns will be for store credit only. Store Credit will not have an expiration date and can be used at any time.

Unless the product is defective or wrong item was shipped, the customer is responsible for shipping charges to and from Glam By Lexx Hair Extensions 

In case of exchange of an order, we will ship the new items after receiving and inspecting the original order (exchange will be shipped 3-4 business days after receiving the original package). The customer is responsible for shipping charges to and from Glam By Lexx Hair Extensions.

Return/Exchange of Defective Products:

Any application of hair color, toners, purple shampoos or chemical treatments on Glam By Lexx Hair Extensions will prohibit returns and exchange requests.

For any complaint, you must return at least 50% of the hair for inspection. The hair will be inspected and evaluated to determine if it was factory defective or misuse of the product by the user.

How long does shipping take?

All of our hair extensions are customized to your order. Please allow 3-4 business days for your order to process. Once your order has shipped, please allow 3-6 business days for your order to arrive. Business days do not include weekends or holidays. Normal shipping times vary due to location. Please note, Glam by Lexx Inc.is  not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation delays.

How long do Glambylexx Extensions Last?

The lifespan of Glam by Lexx Hair extensions is determined by how well they are taken care of, what products are used on them, and how often they are worn. Usually, the lifespan of Glam by Lexx Hair extensions is 6-9 months up to a year or longer, depending on the general care they receive. Our extensions are Virgin 100% Remy hair and we suggest you use our shampoo products specifically designed with no harsh chemicals, sulfate and paraben free to keep your hair looking beautiful.

So what does Remy Human Hair mean?

Remy hair is considered to be the finest quality of human hair because the cuticles are kept intact and not stripped, like in most other non-remy hair extensions. Preserving the hairs’ cuticles and aligning them in a unidirectional fashion creates extensions that are completely natural in appearance. This process ensures that the hair remains super soft, shiny, silky and completely tangle-free throughout its lifetime.

Luxy Hair extensions use only the finest quality of remy human hair, which means that the hair has been carefully sorted after collecting from the hair donor to ensure all the cuticles are of the same length. It is by far the best quality of clip in human hair extensions on the market because of the care that is required and the time it takes to sort the hair so meticulously. 

Can I use purple shampoo on my extensions?

Although many of our customers have used colour depositing shampoos/conditioners/products with much success, we always recommend having a professional hair colourist who has had experience with extensions custom tone your extensions using a professional toner.

Please keep in mind that purple shampoo will balance out the golden undertones from the Ash Blonde and Bleach Blonde shades and make it cooler, however, depending on your tone of blonde, this may not be the best alternative to making your extensions match better to your hair colour. Since there are many different variations of cool-toned blonde shades, this is why we recommend having your set professionally toned to achieve a more seamless match. 

Can I curl and straighten my hair extensions?

Just like your own hair, Glam by Lexx Hair extensions can be straightened, blow-dried, styled and curled. In order to preserve and extend the lifespan of your Glambylexx Hair extensions, however, we suggest to always use a heat protectant spray prior to styling your set.

Additionally, we recommend to only use a low heat setting of 120C/250F, as anything higher runs the risk of damaging the hair. The reason why we recommend opting for a lower heat setting is because it will prolong the lifespan of your set. While our own hair may be able to handle a high heat setting, our hair is also constantly getting revitalized from the scalp, whereas hair extensions don't get that sort of constant nutrition.

Can I bleach my human hair extensions?

So, you have a beautiful and unique hair color that doesn't quite match any of the shades we offer. No stress! Glam by Lexx  Hair extensions are made of 100% remy human hair and can, therefore, be dyed a darker color or toned by a professional hair colorist.

Do's

*Always do a test strand prior to dyeing the full set

*Always have a professional hair colorist work on your extensions

*Pre-wash with sulfate & alcohol-free shampoo before coloring

*Opt for a lighter set of extensions to dye darker

*Always use a semi or demi-permanent color and a low volume developer

 -These dyes are the least invasive and will achieve the same color effect without damaging your extensions. We recommend using a 10 volume developer as it will only deposit color and not lift the hair which can change its integrity

*Maintain a moisturizing care schedule

 -It's always important to keep the hair moisturized, however, color-treated hair will need extra care. We recommend doing a sulfate free deep conditioning treatment on the extensions after dyeing to ensure that any lost moisture and nourishment is added back into the hair. If possible, leave this on overnight for the best results.